Life Time Guarantee
At Happy Bath London, we stand behind the quality of our water filters and are committed to providing our customers with the best possible experience. Our Lifetime Guarantee is available exclusively to customers who have purchased the Lifetime Guarantee Plan.
What Our Lifetime Guarantee Covers
Our Lifetime Guarantee ensures that if your water filter experiences defects in materials or workmanship under normal use, we will repair or replace it at no cost to you. This guarantee applies to:
Manufacturing defects
Material or workmanship failures
Structural issues affecting the filter’s functionality
Each Lifetime Guarantee applies to one filter and is valid only for the original purchaser
How Your Lifetime Protection Works
We are committed to providing long-term protection for your purchase. While our guarantee covers unexpected defects, it does not extend to natural use, maintenance-related issues, or external damage. This includes:
Regular wear and tear, such as filter depletion from normal use
Failure to replace the filter cartridge as recommended (see below)
Accidental damage, misuse, or improper handling
Lack of proper care, storage, or maintenance
Alterations or modifications not made by Happy Bath London
External factors beyond our control, including theft, fire, or extreme environmental conditions
Products that were not purchased with a Lifetime Guarantee Plan
How to Keep Your Filter Working at Its Best
For the best results, we recommend changing your filter cartridge every 30 baths to maintain optimal filtration and skin protection.
To ensure peace of mind, many of our customers choose our Filter Cartridge Subscription, so they never have to worry about reordering. This guarantees that your filter is always working at its best for your family.
Happy Bath Basket - Cartridge Subscription
How to Claim Your Guarantee
If you have purchased the Lifetime Guarantee Plan and believe your water filter qualifies for coverage, follow these simple steps:
1️⃣ Contact Us – Reach out to our customer service team at hello@happybathldn.com with your order details and a description of the issue.
2️⃣ Provide Proof – Submit clear photos or videos showing the defect.
3️⃣ Approval & Resolution – Once we review your claim, we will either repair, replace, or offer store credit for your filter. If the exact model is no longer available, we may provide a replacement of equal value or offer store credit.
Additional Terms
The guarantee is valid only for the original purchaser and cannot be transferred.
The Lifetime Guarantee applies only to purchases made through our official website or authorized retailers.
Filter cartridges are consumable parts and require regular replacement for the filter to function effectively. These are not covered under the guarantee.
If a replacement is approved, shipping costs may apply. We aim to keep this as minimal as possible and will provide full details at the time of your claim.
Proof of purchase for the Lifetime Guarantee Plan is required for all claims.
We are dedicated to ensuring you are happy with your purchase. If you have any questions, please contact us at: